Refund and Return Policy for QutysSmart.in

At QutysSmart, we strive to ensure our customers are fully satisfied with their purchases from our sanitization, cosmetics, and fragrance categories, including dishwashing liquids, fabric softeners, glass cleaners, handwashes, and room fresheners. Please read our policy carefully before making a purchase.

  1. Eligibility for Returns

    • Returns are accepted within 7 days of the delivery date.

    • Products must be unused, unopened, and in their original packaging.

    • For hygiene and safety reasons, certain products (e.g., cosmetics, personal care) cannot be returned once opened.

  2. Non-Returnable Items

    • Items that have been used, damaged, or altered after delivery.

    • Perishable goods like opened food, certain hygiene products, and personalized items.

  3. Initiating a Return

    • Contact us at support@qutyssmart.in within 7 days to request a return.

    • Provide your order number, product details, and a reason for the return.

    • Once approved, we will provide instructions on how to send the item back.

  4. Return Shipping

    • Customers are responsible for return shipping costs unless the product is defective or incorrect.

    • We recommend using a trackable shipping service to avoid loss.

  5. Refunds

    • Once we receive and inspect the returned item, we will notify you.

    • If approved, refunds will be issued to the original payment method within 7-10 business days.

    • Please note that original shipping fees are non-refundable unless the return is due to a faulty or incorrect item.

  6. Exchanges

    • We currently do not offer direct exchanges. If you wish to change a product, please initiate a return and place a new order.

  7. Defective or Incorrect Items

    • If you receive a damaged, defective, or incorrect item, please contact us immediately. We will arrange for a replacement or refund at no additional cost.

  8. Processing Time

    • Allow 7-10 business days for us to process your return once we receive it.

  9. Customer Support

    • For any questions or assistance, please reach out to us at support@qutyssmart.in.

    • Our customer service team is available from Monday to Saturday, 9 AM to 6 PM.

By shopping with QutysSmart.in, you agree to this Refund and Return Policy. We value your trust and are here to ensure a smooth shopping experience.